1Information We Collect
To provide and manage your IPTV Australia subscription, we may collect the following information:
- Personal details — name, email address, and phone number, used for account setup and support.
- Billing information — payment method details, processed securely to manage your subscription (see Section 5 for how this is protected).
- Technical information — IP address, device type, and app version, used to optimise streaming performance and troubleshoot issues.
- Usage information — channel loading times and connection stability data, used to improve service quality across different Australian ISPs and connection types.
- Support communications — records of your messages when you contact us via WhatsApp, email, or live chat, so we can assist you effectively.
Providing certain information is voluntary, but some details (such as an email address) are required to activate and manage your subscription.
2How We Use Your Information
We use the information we collect strictly to:
- Set up and manage your subscription, including activation, renewals, and plan changes.
- Process payments and send billing confirmations.
- Send service-related communications, such as renewal reminders or maintenance notices.
- Provide customer support and respond to your enquiries.
- Optimise our server routing and content delivery for Australian networks.
- Occasionally inform you about relevant updates, offers, or new features — you can opt out of these at any time via the unsubscribe link in any promotional email.
We do not use your personal information for any purpose beyond what is described in this policy without asking for your consent first.
3Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is treated as a confidential business asset and handled with the same care we apply to our own confidential information.
We may disclose limited information in these circumstances:
- To payment processors, solely to complete your transaction securely.
- To our hosting and infrastructure providers, solely to deliver the streaming service itself.
- Where required by Australian law, a court order, or a valid legal process.
- Where necessary to protect the safety, rights, or security of IPTV Australia, our customers, or the public.
- As part of a merger, acquisition, or sale of business assets, in which case customer information may transfer as part of that transaction, subject to the same privacy protections.
4Overseas Storage & Servers
Like most streaming services, some of our infrastructure and hosting may be located outside Australia in order to deliver a reliable, low-latency service. Where personal information is processed or stored overseas, we take reasonable steps to ensure it continues to be handled in a manner consistent with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
In practice: streaming and technical data (such as connection performance) may pass through servers outside Australia to deliver your content, while your core account and billing details are managed under the protections described in this policy regardless of where they're processed.
5Data Security
We use industry-standard technical and organisational measures to protect your personal information, including:
- Encrypted data transmission (SSL/TLS) across our website and account systems.
- Secure, access-restricted servers and firewalls.
- Payment details processed through encrypted, PCI-compliant gateways — we do not store your full card details on our own servers.
- Password-protected account access for members' areas of our website.
No method of transmission or storage is 100% secure, and while we work hard to protect your information, we cannot guarantee absolute security.
6Cookies & Website Data
Our website may use cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve performance. You can control or disable cookies through your browser settings — note that some site features may not function correctly if cookies are disabled.
7Data Retention
We retain personal information for as long as it's needed to provide our services, meet legal and accounting obligations, and resolve disputes. When information is no longer required for these purposes, we take reasonable steps to securely delete or de-identify it.
8Children's Privacy
Our services are intended for adults capable of entering a binding subscription agreement. We do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
9Your Rights & Access
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct any information that is inaccurate or out of date.
- Request deletion of your personal information, subject to any legal or contractual obligations that require us to retain certain records.
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, contact us using the details in Section 12 — we'll respond within a reasonable timeframe.
10Complaints & the OAIC
If you have concerns about how we've handled your personal information, please contact us first so we can try to resolve the issue directly. If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the independent regulator for privacy in Australia.
The OAIC can be reached at oaic.gov.au, this is an external government resource, not part of IPTV Australia.
11Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The "Last updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this page periodically.
