17-Day Money-Back Guarantee

If you're not satisfied with your IPTV Australia subscription, you can request a full refund within 7 days of your original purchase date, no questions asked.

2Free Trial (No Payment Needed)

We offer a free 24-hour trial so you can test channel stability, picture quality, and device compatibility before paying for anything. Since no payment is taken for a trial, there's nothing to refund — if the trial doesn't work for you, simply let it expire or contact us and no further action is needed.

3How to Request a Refund

4Processing Time & Method

Approved refunds are returned to your original payment method — card, PayPal, PayID, or crypto payment, depending on how you paid.

• Card and PayPal refunds are typically visible within 3–10 business days, depending on your bank's processing times.
• PayID / Osko refunds are usually the fastest, often same-day.
• Cryptocurrency refunds are processed in the equivalent value at the time of refund and may take slightly longer due to network confirmation times.

5What Isn't Covered

Refunds are not available in the following circumstances:

• Requests made more than 7 days after the original purchase date.
• Subscriptions cancelled or refunded once already, for the same account.
• Accounts suspended or terminated for breaching our Acceptable Use Policy or Terms of Service (for example, sharing login credentials outside your permitted device limit, or abusive conduct toward our support team).
• Dissatisfaction arising from your own internet connection speed or local network issues, rather than a fault with our service — we're happy to help troubleshoot these first.

6Cancellations & Renewals

All our plans are prepaid with no lock-in contracts and no automatic renewal by default. Your subscription simply ends at the conclusion of your paid term unless you choose to renew it.

If you've opted into an auto-renewal option and are charged for a renewal you didn't intend, contact us promptly — renewal charges reported within 48 hours are eligible for a full refund under this policy, in addition to the standard 7-day guarantee on new purchases.

7Reseller Credit Purchases

Credit packages purchased through our Reseller Program are treated differently from standard subscriptions, since credits are a wholesale business tool rather than a personal streaming service:

• Unused credit balances are refundable within 7 days of purchase, provided no credits from that purchase have yet been used to activate a customer subscription.
• Once any credits from a package have been used, that package is no longer eligible for a refund — only the unused portion, if clearly separable, may be considered at our discretion.

8Your Rights Under Australian Consumer Law

Nothing in this policy limits or excludes any rights you have under the Australian Consumer Law (ACL), which provides consumer guarantees that cannot be excluded by any business — including guarantees that services will be provided with due care and skill, and will be fit for the purpose you purchased them for.

9Disputes & Chargebacks

If you're unhappy with your service, we'd genuinely appreciate the chance to resolve it directly before you raise a chargeback with your bank or payment provider — most issues are fixed within minutes via WhatsApp. Chargebacks filed without first contacting us can delay resolution and may result in account suspension while the dispute is investigated.

10Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision, and continued use of our service after changes take effect constitutes acceptance of the updated policy.

11Contact Us

Questions about a refund, or need to request one? Our support team is here to help, 24/7.